Get in Touch With Us
Got a question about something you have read on principalinternational.co.uk, spotted an error, or want to suggest a brand we should look at? This page explains how to reach our team directly and what you can expect once you do.
How to Get in Touch
Email is the best way to reach us. Send your message to [email protected] and a member of our team will read it personally. We do not rely on automated replies to close out enquiries — every message gets a genuine response from someone who has actually looked at what you sent.
We aim to reply within two working days. Including a short summary of what your message is about helps us route it to the right person and get back to you faster.
What You Can Contact Us About
- Questions about our reviews — If anything about how we assess casinos not on Gamstop, our comparison tables, or a specific brand's terms is unclear, ask us and we will explain.
- Corrections and updates — Bonus terms, payment methods and licensing details at gambling sites not on Gamstop can change. If you notice something on our site that looks out of date, we want to know so we can check it.
- Content suggestions — If there is a topic around slots not on Gamstop, payment options, or how to compare casino sites that you think deserves more coverage, tell us. Reader input genuinely shapes what we write next.
- Partnership or media enquiries — If you represent an operator or a media outlet and would like to discuss working with us, introduce yourself and outline your enquiry.
- Support and self-exclusion questions — If you or someone you know wants to understand self-exclusion options, including outside the standard scheme, mention this in your message and we will point you towards relevant information rather than offer advice we are not qualified to give.
What to Expect After You Write to Us
Once your email lands with us, it goes to a real reviewer or editor, not a queue that gets closed automatically. We read the detail, check anything that needs checking against our records, and reply with a proper answer rather than a stock line.
Two working days is our usual target, though during busier periods — for example around the launch of new non Gamstop casinos we are still assessing — it can take a little longer. If your enquiry is urgent or time-sensitive, say so at the top of your message.
Before You Write In, a Few Things Worth Knowing
We are an independent comparison resource. We do not operate any of the casinos featured on principalinternational.co.uk, and we cannot process deposits, withdrawals, account verification or bonus disputes on a reader's behalf — those matters need to go directly to the casino's own support team, since only they hold your account details. What we can help with is context: explaining how a welcome offer typically works, what to check in a casino's terms, or how our rankings of the best non Gamstop casinos were put together.
If your question relates to gambling behaviour more broadly, we would rather point you towards appropriate support resources than offer guidance ourselves. Anyone contacting us on this subject should be 18 or over, in line with the minimum age for gambling in the GB.
Our Approach to Reader Feedback
Accuracy matters more to us than being first with a story. If a reader flags that a bonus figure, wagering condition or licensing detail has changed at any brand we cover — including the operators reviewed on this site — we treat that seriously and follow up before publishing an update. Commercial relationships with any casino never influence how we handle a correction or a complaint about our own content.
Whatever brings you here, thank you for taking the time to reach out. We read every message and look forward to hearing what you have to say.